Carlota Rosario Albert

Costumer Service Agent - French speaker

Carlota Rosario Albert | Barcelona

Poste: H&M Customer Service Center - Barcelona
Lieu: Barcelona
Contrat: CDI
Date de publication: 03 Marzo 2023
Secteur d'activité: Comercio, marketing, ventas
Salaire brut annuel: Entre 20 000 € et 30 000 €

A propos de Carlota Rosario Albert

Descriptif du poste

Company Description
At CS, we contribute to H&M Groups vision and growth by making our customers lives easier. We are a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Today CS has around 3500 colleagues globally and has established 16 CS Centres around the world, so far. 
Our Customer Service Center have the following opening hours:
Monday - Friday 08.00-21.00h.
Saturday and Sunday 09.00-17.00h.
Barcelona city center (close to Diagonal metro station).
Job Description

For our Customer Service Center in Barcelona we are looking for Customer Service Agents who are excellent (both spoken and written) in the French language. The employment is full-time with a permanent contract. The start date is planned for 10th of April 2023. We require that you provide us with evidence of your proof of right to work in Spain (mandatory NIE number).
The job of an H&M Customer Service Agent comes with responsibility – and lots of fun. Your to-do list includes:
Provide fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience
Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important
Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service
Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths
  • Just like everyone at H&M, we believe you are a sales-minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:
  • Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
  • Can understand and communicate in English, both orally and written - as part of an international company, a large part of our daily work is done in English. Excellent French (both spoken and written) is mandatory.
  • Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
  • Have a positive approach to solving every customer's challenges
  • Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app
  • Have a great personal drive for development in customer service - we are constantly working with ambitious goals
Additional information

Salary - 21.323  euros gross per year. An extra paid of 11,04 euros gross per hour on Sundays and bank holidays worked.
The contract is full-time (40 hours/week) and includes working hours during evenings and weekends.
H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age. 
We encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming workplace where everyone’s individuality is highly valued. When a great mix of people come together and share their knowledge, experience and ideas, we can inspire and attract customers all over the world.
As an H&M employee, some of the perks you can have are:
  • Discounts on H&M Group fashion and other trendy products
  • Hybrid Flex Work setup (working from home and from the office)
  • Excellent kitchen facilities and free coffee/hot drinks/water/organic fruit and other treats.
  • Day off on your birthday and still have the day paid for! As well as receive a special discount of 50% off any H&M item.
  • International working environment, great colleagues, celebrations and fun events.
  • Referral Program: Bring a Friend and get a Referral fee.
  • Training and development that supports your professional development.
  • Employee benefits program where you will find discounts at hotels, activities, gyms & more.
  • HIP incentive program benefit after 5 year in the company.
  • An office located in the heart of Barcelona with a multilingual work environment.
Are you ready to make a difference on your own & never stand alone? Send us your CV in our career page www.H&M Careers (