Alpega Iberia SAU

Customer Success with French (Hybrid)

Alpega Iberia SAU | Barcelona - Hybrid

Poste: Customer Success with French (Hybrid) - Alpega Group
Lieu: Barcelona - Hybrid
Contrat: CDI
Date de publication: 14 Noviembre 2022
Secteur d'activité: Comercio, marketing, ventas
Salaire brut annuel: Entre 20 000 € et 30 000 €

A propos de Alpega Iberia SAU

Descriptif du poste

If you have experience in Customer Success and want to develop a career within the transportation industry with one of the main companies in the sector, this is a great opportunity for you, join Alpega, with over 35 years in the business and with over 70.000 clients in Europe.

You speak native French and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Success Representative! As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.

In this position you will:
  • Take care of our customer portfolio.
    You will focus in retention and upsell of existing clients (B2B)
    Customer support via phone and e-mail;
    Solve customer concerns and escalate issues when appropriate.
    Take ownership of new customers by onboarding and helping them configure their accounts.
    Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
    Support the Controlling Department in the process of cancellation, cash collection and debt mediation.
What do we offer?
  • An excellent career opportunity at a SaaS leading player in logistics,
    Challenging job in an international environment.
    The possibility to work in a team but also to work independently.
    Permanent contract
    With a work model hybrid/remote
    Attractive salary (base + bonus)
We do have a match if you bring the following:
  • Previous experience working in customer support or sales.
    Native French
    You will need to live 
    Fluent Spanish and/or English.
    Resourceful and highly motivated, with a focus on client satisfaction.
    Team player able to build good relationships with team and clients.
    High accuracy standards.
    Experience with Salesforce will be a plus.
Alpega Group is a fast-growing leading software company offering modular solutions to manage transportation logistics from end-to-end. We support professionals in achieving greener transportation processes while reducing their carbon footprint, increasing their efficiency levels, and improving collaboration with their ecosystem.
Do you want to join the Alpega family? Apply now!