Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is currently looking for French Technical Support Experts.
We are recruiting tech savvy experts to support the users of a world leader company in in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:
- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
To be successful in this role you need:
- Native level of French and advanced level of English
- Previous customer facing experience (B2B or B2C)
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
What do we offer:
- Attractive compensation package
- Continuous training and development program